Returns

Our return policy lasts 14 days from the date of delivery (extended if the deadline falls on a weekend or holiday). After that, we can't offer a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

A 2% restocking fee applies to all returns (subject to change).

Order Cancellations

Unfulfilled orders can be cancelled within 15 minutes of purchase. After 15 minutes, the order is considered fulfilled and is subject to our standard return policy instead.

Refunds (if applicable)

Once your return is received and inspected, we'll email you to confirm receipt and let you know if your refund is approved or rejected.

If approved, your refund (minus shipping and the 2% restocking fee) will be processed and a credit applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take time before the refund posts officially.
3. Contact your bank — there's often processing time before a refund appears.

If you've done this and still haven't received your refund, contact us at customerservice@carlyleavenue.com.

Final Sale Items

Clearance and Sale items are final sale and are not eligible for return, exchange, or cancellation.

Exchanges

To exchange an item, email us at customerservice@carlyleavenue.com and send your item to: 14040 Arminta Street, California, US 91402.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return once it's received.

Shipping

To return your product, mail it to:

Carlyle Avenue Returns 14040 Arminta Street CA, 91402.

You are responsible for your own return shipping costs, which are non-refundable and will be deducted from your refund if applicable.

Delivery time for exchanged products may vary depending on your location.

For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance — we can't guarantee receipt of your returned item.