Great, responsive company!
Box came opened from poor packaging. There is a warning label concerning possible lead . poisoning. I texted my concerns and was told they would get back to me. That was daysssss ago. Good luck dealing with this company!
Hi Bonnie, thank you for sharing your experience — we’re truly sorry for the frustration this caused.
We apologize for the packaging issue and for the delay in our response; that’s not the level of service we aim to provide. Regarding the warning label, it is included to comply with California Proposition 65 regulations and is added out of an abundance of caution. The Cluster Bowl meets applicable safety standards and is intended for decorative or serving use.
We’d really appreciate the chance to make this right. Please reach out to us directly again at customerservice@carlyleavenue.com, and we’ll ensure your concerns are addressed promptly.
Very elegant
While the product itself is beautiful, the packaging of it took away the beauty. This product is ASKING to be shown off!!! Lacking presentation - especially, when it’s to be given as a gift to others.